Author Archives: Melissa

How to Include Homeschoolers with Special Needs

As homeschooling families grow in number, so does the number of families with kids who have special needs. Homeschool groups and co-ops have opened their hearts to include students who may struggle with academics, medical conditions, or behavior issues.

There are, however, sometimes growing pains when learning how to include those with special needs as not all activities will be easy for all kids to attend without stress. Ideally, all events will work for all kids. Unfortunately, we sometimes have to open our ears and minds so we can hear what families tell us their kids need so that everyone can have a great time while learning and socializing.

Listen to the Issues at Hand

Make sure to listen to those who have special needs. They and their families will be able to tell you what helps and what doesn’t.

If a child is scared of water, make sure to host events that do not include water at least part of the time. This way the child can have opportunities to socialize and learn without fear of something that triggers them being present during an event. If a child becomes aggressive when an event includes competitive games, find out what activities would go well for the child and consider incorporating these into the event.

Consider how best to handle a stressed-out child. Would the parent be present and help or is this a drop-off activity where the organizer may need to step in? If you do need to step in, how should you react in order to help the child calm down or feel less stressed-out? Don’t assume you know what to do. Have the parent and child let you know what is best before attending events.

Think Outside of the Box

Many families deal with food allergies. If a child is allergic to dairy, try to avoid that food during events. Often there are alternatives available that will work for most or all group members (soy ice cream, almond milk, coconut yogurt). Another option is to have events without food or drink involved. This may limit the length of time you will meet but will also allow a child to avoid allergens or foods that behavior more difficult for the child to manage.

Remember that food allergies present in different ways. Just because there are no outward signs doesn’t mean there is no allergy. Also, allergies vary in severity. One child may get a rash while another may pass out and yet another child may have gastrointestinal issues. All of these issues are serious, though some require immediate emergency care. Considering allergens when planning events is extremely important because of these issues.

Accept Others

You don’t have to fully understand why or how something affects another person to be compassionate and inclusive. Sometimes special needs of others may seem odd or different to you or your kids. That’s okay. What isn’t okay is ignoring what those with special needs say is an issue for them. If someone only likes small events, then they may choose to attend small events only. This needs to be accepted in your group even if you prefer people to attend every event. If touching bothers a child, then do not play games where touching is required (tag, red rover, dodge ball) but perhaps try other games such as “Mother May I”.

Also, recurring events you host may have to change a little bit to better include all members. You may have to forego the loud music at a party and use a lower volume in order to help children with sensory difficulties. You may need to allow parents to attend field trips or be an aid to their kids with special needs during co-op classes rather than choosing only a few parents to help during this type of event.

 

Everyone is Special

Because you care, you want to help. This is a huge support for families whose children have special needs. Your support and acceptance is important to the success of each and every family in your group. Your patience and effort will pay off. In the end, your group of friends will end up stronger and more enriched because you learned who to help one another.

How Long Should Our Homeschool Day Be?

There is a lot of speculation regarding exactly what a homeschool day ought to look like and how long it should take for daily lessons. There are as many answers as there are families who homeschool. When clients ask me how long their day should take, there are several factors I ask them to consider.

 

What age/stage/grade is your child?

Consider your child’s age, grade level, and developmental stage. If your child is 4 or 5, consider using play, co-op groups, and field trips more than seatwork. These activities are more developmentally appropriate and foster social skills. If your child is 7 but cannot sit still for more than 5 minutes, you may need less in seat and more hands-on activities. You may also need to give your child the option to choose from a variety of activities rather than using traditional homeschool workbooks and curriculum. If your child is 16 and wants to participate in dual enrollment, you may utilize study guides or tutors for a portion fo the week to help brush up on skills needed to pass entrance tests. This may add a couple of hours per week to your child’s schedule.

Replicating public or private school is not the same as homeschooling.

Many families choose to use options like online public school or flex online schooling. If this works for your child, especially if you can pick and choose which courses while leaving courses not needed/wanted, then you are set. Sometimes this option is a good match. However, there are many students who end up spending so much time on these courses that they end up with very little time for real-world experiences such as playing with friends, trips to the library, field trips, and more. Remember that busy work, repetition without need for practice within a subject, is not a part of best practices in education. Practice is good. Too much practice of a topic one already knows can cause regression and discourage interest in learning.

Does your child have special needs?

If your child has special needs, consider the topics which may need to take a little more time versus a little less time in your school day. Also, consider how much time needs to be spent working with a therapist for those special needs. Add in the need for your child to have breaks to play, relax, and pursue their interests. Consider all fo these factors when looking at how much time is spent on schoolwork.

What are your child’s interests?

Does your child love to complete art projects? Does she write all day for fun? Does he enjoy sports? Think about how frustrating it is to never have time to participate in your hobbies. Kids need time to explore new hobbies and find out what they enjoy doing. One of the pros of homeschooling is that you can provide this opportunity for your child. They do not have to wait for a class full of students to sit quietly or finish a task before moving on. Homeschooling moves faster so you can offer more free time to your child.

 

Everyone needs a break.

Adults needs time off of work. So do kids. We all need a break sometime whether going on a vacation or simply staying home to enjoy a quiet afternoon while we relax from a long week. I know when I haven’t had enough time to relax. I become grumpy and feel tired. If I take the time to relax a little each day, I feel less grumpy and have more energy. Kids have similar issues when they don’t get enough time off from organized tasks like schoolwork. You may see behavior issues, difficulty with sleep, or other issues popping up if there is not enough free time.

So exactly how long should a school day be for a homeschooler?

There is no exact amount of time you must work on organized homeschool activities unless you live in a state or province which mandates a specified amount of time per day, month, or year. Most homeschoolers spend 1-4 hours a day on schoolwork. Younger children tend to spend 1-2 hours a day while older kids (middle and high schoolers usually) may spend closer to 2-4 hours per day on organized schoolwork activities. Keep in mind that there are also unstructured activities like sports, park days, co-op classes, game days, field trips, and more which do not factor in to the times I mentioned above. In the end, you have to decide what works best for your child. If something is not working, then take a break or try a different option whether that means a different curriculum or less/more time spent on homeschool activities.

 

 

For evaluations and consultations, contact Melissa, The Reading Coach!

Melissa Packwood, M.S. Ed. Photograph by Alexandra Islas

Melissa Packwood, M.S. Ed.
Photograph by Alexandra Islas

 

I earned my master’s degree in reading and literacy as well as an ESE graduate certificate. I hold a current teaching certificate and am working on my dissertation for my PhD in general psychology. As a consultant and reading coach, I focus on early childhood education, elementary education, reading and literacy, study skills, thematic units, and social skills. Additional services include public speaking, transcript preparation, and more. I look forward to putting my teaching experience and degrees to work for you.

Please contact me with questions or to request services.

You can also contact Melissa, The Reading Coach at 407-712-4368

Which Curriculum is Best for Homeschooling a Child in Kindergarten?

 

Every day when I log into social media homeschool groups, I see people asking how to begin homeschooling and which curriculum is best for their 5 or 6-year-old child. This is a really good question, especially given the fact that public schools tend to push standards-based education options rather than diverse developmentally appropriate education options. Sadly, not all kids will be ready for the curriculum given in kindergarten and first grade.

This is one reason why some parents homeschool or unschool. There is more freedom of choice in home and unschooling options, plus some children do better when not being pushed to learn at the pace state standards push.

Some states do require a written educational plan or for you to declare a curriculum. I encourage you to seek out support from your local homeschool organizations and groups in order to find the best options if that is your situation. However, if this is not a requirement for you, then you get to choose what is best for your little one.

Keep in mind that, at the ages of 5 and 6, your child needs less of a curriculum and more free play time. When we push curriculum and sitting at a table writing before a child is ready, our sweet kids tend to regress and dislike learning. Sometimes a child will want to use worksheets or a full curriculum which it okay as well, but should not be the main focus just yet.

Using activities like puzzles, outdoor time, visits to museums and libraries, play groups and park days, and other hands-on activities. These activities help children to learn social skills, motor skills, and learn to love learning. Add in reading aloud to your child and go at your own pace options (when ready) like ABC Mouse or Reading Eggs and you have a recipe for success.

When asked, my advice is to begin slowly. Focus on social skills, play, and hands-on learning. Work as a team to choose activities your child will enjoy and from which he will learn. Adjust as your child’s needs, maturity, and interests change. Add in more structured activities as your child grows and learns.

Together you can do this! I believe in you.

 

For evaluations and consultations, contact Melissa, The Reading Coach!

Melissa Packwood, M.S. Ed. Photograph by Alexandra Islas

Melissa Packwood, M.S. Ed.
Photograph by Alexandra Islas

 

I earned my master’s degree in reading and literacy as well as an ESE graduate certificate. I hold a current teaching certificate and am working on my dissertation for my PHD in general psychology. As a consultant and reading coach, I focus on early childhood education, elementary education, reading and literacy, study skills, thematic units, and social skills. Additional services include public speaking, transcript preparation, and more. I look forward to putting my teaching experience and degrees to work for you.

Please contact me with questions or to request services.

You can also contact Melissa, The Reading Coach at 407-712-4368

4 Things My Child’s OT Needs to Know

 

Years ago, my family utilized occupational therapists (OTs) for one of my children. At that time, we had fantastic luck as both of the therapists our insurance covered were wonderful, patient, and good listeners. I assumed all OTs were trained to be this way.

Recently we began OT for another of my children. It has been extremely difficult to find someone who can accept the limitations and stressors my sweet kid has right now. I had no idea that others struggled with this issue, too, until I asked in a local mom group. Turns out that many, many people have difficulty finding quality OTs as well as quality PTs (physical therapists) in my area. What I am hearing from others is that the therapists know their field quite well. However, many do not listen to clients and families, so they are unable to learn how best to serve the client.

Based on my experiences and those replayed to me via chat and in-person, I ended up writing this post. I hope it helps give perspective. Families do want to work with therapists, but parents and children become frustrated after going down the list and trying multiple providers, then having OTs or PTs repeatedly fail their kids.

Noncompliance does not equal a naughty child.

When a child has special needs, your family will come into contact with many healthcare professionals who want to help. They are often experts in their field and have an incredible amount of experience. Ready for the “but”?

They may be experts on a topic or diagnosis, BUT they are NOT experts on your child. One huge issue that comes up time and again is the lack of understanding of anxiety. Many children deal with mutism, or selective mutism, due to their anxiety because they literally cannot make themselves speak when extremely anxious or having a panic attack. Another term to know about is Pathological Demand Avoidance (also known as PDA). PDA is, in essence, anxiety. But this kind of anxiety is extreme. A child may lash out, become mute, ignore, or even run away from a situation that gives them anxiety. Many children, mine included, explain this feeling as a growing pressure that escalates with demands for compliance. This creates an extreme amount of stress and anxiety.

The problem is that these behaviors look like naughty behavior when they are actually behavior borne from anxiety attacks and panic. Sadly, it may be difficult to tell the difference between naughty behavior and panicked behavior when they present so similarly and both mean noncompliance and sometimes even unsafe behaviors. The problem that many families run into is that medical professionals, therapists, and teachers often do not realize that what they assume to be a naughty child is actually a child struggling with anxiety or PDA. It is important for therapists and other professionals to  listen to parents, children. Don’t take these behaviors personally or as a refusal to cooperate. Instead, take time to grow a rapport with the child, then things go much more smoothly.

SPD, PDA, and anxiety may prevent touch.

Sometimes touch is seen as part of a physical or occupational therapy session. This is understandable as a therapist may need to show or help a client do something. Some therapists are very thoughtful of boundaries, but others are so focused on meeting goals as fast as possible, that they forget that the clients have boundaries which should be respected in order to build a positive bond.

Children who are sensory defensive will not likely want to be touched. They may have a family member who they tolerate if they need help with writing or buttoning pants. Understanding this is a huge help and knowing when not to push an activity can help build bonds between therapist and client. In short, consent matters. As my child said after a negative therapist appointment, “I am the boss of my own body, not you or anyone else.”

There is plenty of time.

Much of therapy is goal-driven in that there is an evaluation, goals are written, then insurance companies and parents often want to see that progress is being made toward those goals. During the yearly re-evaluation, progress is supposed to be shown. The idea is that, eventually, the client will no longer need the occupational or physical therapy service. However, this is not realistic in all cases.

The problem is that a goal-driven therapy model often does not respect the pace at which a child with special needs can handle demands, changes, and activities. The adults may forget that rapport takes time and working as a team means getting to know the client even if it takes months or years. One of my children recently said, “I don’t think the OT knows me at all. If she did, she’d know not to put pressure on me. It makes me have anxiety and then I can’t talk.” A child having an anxiety attack because a therapist did not take the time to find out that child’s triggers is not going to be successful with the child. Patience is key here. Forcing things won’t help. Sometimes slow and steady is the way to win the race. Yes, even if moving at a tortoise’s pace.

My family will stick up for me.

There is a saying, I’m not sure who coined it, that says something like, “A parent is the expert regarding their child.” I agree. Loving, invested parents ARE experts. They are experts in the child’s special needs, likes, dislikes, and behavior patterns.

If a parent is telling you not to do something, then immediately stop. The same goes for the child telling you no with either behaviors or words. Just as a parent is an expert, so is the child. Your client may have difficulty explaining the issues but learning those behavior patterns and understanding how a child reacts when upset versus happy is a HUGELY important skill for anyone working with clients who are children or who are nonverbal. “Thanks, mom!” That’s what my child said after I had to fire a therapist who thought they knew better than my child and I regarding the child’s needs. The therapist knew us all of 90 minutes total, yet thought they knew more about the child’s needs and caused a panic attack and subsequent regression in the child.

Here’s the thing. An OT or PT may know a diagnosis. They may be experts in their field. That’s wonderful! But they are not experts on each client until they take the time to get to know the client.

This is an ongoing process and forcing a relationship, creating an adversarial process by being authoritarian, and pushing things that trigger a client are never going to help establish rapport. Parents will tell you to stop. Parents will fire you if they see you refuse to listen. The client’s family WILL stick up for them. We are, after all, their best advocates and don’t take that job lightly.

 

As one of my children recently said, “I want them to understand me. Being pushy doesn’t help.” As adults we may get wrapped up in goals and our agenda. But that’s not important. It is important to support clients and clients’ families by listening, observing, and putting the client first. Work as a team to find out how to help. Make goals together. Listen, observe, and use patience. As I mentioned above, slow and steady wins the race.

 

About the Author

Melissa Packwood, M.S. Ed.; Photograph by Alexandra Islas

Several years ago I left my teaching job to spend more time with my children. I was sad to go, but am thankful for the experiences that classroom teaching provided. I now provide Florida homeschool evaluations and homeschool help in the form of consultations, transcript writing,  and tutoring. My educational experiences paired with real world experience give me a unique perspective when working with families to achieve their behavioral and educational goals.
I specialize in tutoring and homeschool help for students living with special needs and am an approved Gardiner Scholarship tutor. I focus on early childhood education, elementary education, reading and literacy, study skills, thematic units, and social skills. I look forward to putting my teaching experience and master’s degree to work for you. Please contact me with questions or to request services.

Phone Number : 407-712-4368

Email : lissa_kaye54@yahoo.com

When A Student Avoids School Work

 

Recently a client’s father was concerned. His child was avoiding schoolwork and becoming very anxious when it was time to complete school or homework. He was at a loss as to why this was happening.  So we had a chat about the patterns of behavior and ways to help.

When kids refuse to complete a school task there is always a reason. No, it is not because they are “lazy” or “bad”. It may take some digging, but finding out why this is happening can help you set up a plan to help your child.

Is there a trigger in the schoolwork?

Sometimes children are unable to complete a task because it is considered gross, scary, or has a topic/word they feel uncomfortable around. Adjust the assignment when possible. If writing about ducks triggers a child, change the topic to a different animal. If writing by hand is a trigger because it hurts or feels weird due to sensory issues, then allow typing or allow the child to speak the words instead.

Image courtesy of renjith krishnan at FreeDigitalPhotos.net

 

Is executive functioning an issue?

Executive functioning skills must be strong in order for children to complete multi-step tasks, especially if they must figure out the steps to complete a task. If a child needs to write an essay, they will need to come up with a topic, outline the main idea and details, create sentences, edit the writing, then turn it in. This can be an overwhelming task if executive functioning skills are not yet strong. Help by sitting together to make a to do list, in order, for the activity. Break the task into different hours or days. Do something fun in between as well to have a break from the difficult task.

Is there anxiety because it is a new task?

Many times people become worried or anxious over a new task. This can occur for clear reasons or simply be a feeling with no clear reason. Either way, it is important to recognize the anxiety and how bad that feels. Ask how you can help. Offer alternatives when possible such as a different topic, different way to show understanding of the material, and offer a longer amount of time in which to complete each stage of the task.

Is there anxiety because someone is demanding the child complete the assignment?

When someone appears oppositional it may be due to anxiety, Pathological Demand Avoidance, or Oppositional Defiance Disorder, as well as other reasons such as feeling ill. Be a teammate rather than someone who demands immediate compliance. What steps can you take together to assist without doing the work for the child? Will taking short breaks in between every 3 sentences written help? Will drawing work more easily than cutting and gluing a project? Think outside of the box if possible. Give time between a task and the completion time for a task. Consider writing it down or using graphics and pictures to show what to do in steps, then give time to complete the task. Pressing the issue and repeating oneself to a child can build pressure in the child and trigger a feeling of unworthiness, anxiety, or even opposition in some kids.

Does the child not see the value in the activity?

Sometimes people need to see the link to everyday life or their goals before a task seems worthwhile. Consider using hands-on activities, creative presentation options, mentorships, real life experience through field trips, etc. These activities can help students see why topics such as division are necessary to their every day lives and motivate them to tolerate or willingly ask to practice life skills and academic activities. Sometimes a new perspective or having someone who is not mom or dad say that a topic is important can help as well. AN internship may be an additional step if a mentorship is working well for your child.

Is distraction happening even when the child is interested?

Distractions can cause a  lot of stress for teacher and student, parent and child, leaving everyone stressed and tired. Consider adding in a favorite type of music at a low volume if our child works better with background noise, but consider taking away sounds like tv or music if they distract. You may want to try using a white noise machine or headphones to block sounds, depending on if your child does better with or without background noise. Remember that becoming distracted easily is not usually something a child can control so punishment and anger will not solve this issue. Take a breath, or 10, then come back to the issue and help your child get back on task. If a task is taking a long time, consider completing the task in short bursts of time. Break down the task. You can also talk to your health care provider if you are concerned about a special need being present and request a referral for testing. If there is a special need, there may be medical and therapy alternatives available to assist your child. This is your choice and I cannot recommend that you do or do not. However, if concerned, consider this option.

Helping our children become life-long learners can be a challenge. Sometimes things do not go as planned, Instead of becoming agitated because our children are seemingly not listening, let’s consider why their tasks are not being completed and work with them to solve these issues. Alfie Kohn and Dr. Ross Green have fantastic books which address some of these issues.

 

For evaluations and consultations, contact Melissa, The Reading Coach!

Melissa Packwood, M.S. Ed. Photograph by Alexandra Islas

Melissa Packwood, M.S. Ed.
Photograph by Alexandra Islas

 

I earned my master’s degree in reading and literacy as well as an ESE graduate certificate. I hold a current teaching certificate and am working on my dissertation for my PHD in general psychology. As a consultant and reading coach, I focus on early childhood education, elementary education, reading and literacy, study skills, thematic units, and social skills. Additional services include public speaking, transcript preparation, and more. I look forward to putting my teaching experience and degrees to work for you.

Please contact me with questions or to request services.

You can also contact Melissa, The Reading Coach at 407-712-4368

Moving and Learning – Whole Body Learning

One trick of the teaching trade is using gimmicks to get kids invested in the learning process.

One fantastic way to do this is to include movement into lessons. Children especially enjoy this

type of activity when the teacher or parent joins in. When we value the activity, children are

more likely to join in, too. Try the following ideas to help children commit information learned

to their long-term memory. Make sure you, the adult, join in too!

  • Tap, jump, or clap while you count.
  • Dance it out with a song from Youtube, or your favorite children’s music artist, that covers a math concept.
  • Create a scavenger hunt throughout your room, house, or school.
  • Eat foods that represent a concept such as pizza for fractions.
  • Paint or draw about vocabulary words.

  • Act out a story or play.
  • Use baking to practice multiplication and fractions.
  • Set up an obstacle course to bring each word through when writing a sentence.
  • Build a model with blocks, clay, or another medium.
  • Use packing bubbles to pop each time a child says a sound in a word you are breaking down.
  • Draw letters or shapes in a container of sand or rice.
  • Roll a back ball to each student and have them say a new rhyming word.

 

 

For evaluations and consultations, contact Melissa, The Reading Coach!

Melissa Packwood, M.S. Ed. Photograph by Alexandra Islas

Melissa Packwood, M.S. Ed.
Photograph by Alexandra Islas

 

I earned my master’s degree in reading and literacy as well as an ESE graduate certificate. I hold a current teaching certificate and am working on my PHD in general psychology. As a consultant and reading coach, I focus on early childhood education, elementary education, reading and literacy, study skills, thematic units, and social skills. Additional services include public speaking, transcript preparation, and more. I look forward to putting my teaching experience and degrees to work for you.

Please contact me with questions or to request services.

You can also contact Melissa, The Reading Coach at

407-712-4368

5 Ways to Record Homeschooling Progress

5 Ways to Record Progress

     Many parents ask how to keep adequate proof that their homeschool

students are making progress. Each state or province will have laws which

cover this question so be certain you consult the laws in your area before

choosing how to record progress. That being said, I compiled a short list of

ways to record progress and activities easily and effectively.

 

 

  1.  Record activities on a calendar or in a planner. You can often purchase one for $1 from the dollar store, if you have one. If your child is writing legibly, have him/her add activities and lessons to the calendar.
  2. Use a spreadsheet on your computer, but regularly save a back up copy on a flash drive or to your email/cloud/etc.
  3. Consider using a journal along with photographs to document your year.
  4. Using an online photo book or webpage can also effectively present work completed, activities, and field trips.
  5. Consider having your child complete a create project at the end of each unit or a few times during the year within each major subject covered. Perhaps a travel pamphlet is a good way to share what your child knows about a country studied or an art project can express information learned about ocean animals.

 

For evaluations and consultations, contact Melissa, The Reading Coach

Melissa Packwood, M.S. Ed. Photograph by Alexandra Islas

Melissa Packwood, M.S. Ed.
Photograph by Alexandra Islas

 

I earned my master’s degree in reading and literacy as well as an ESE graduate certificate. I hold a current teaching certificate and am working on my PHD in general psychology. As a consultant and reading coach, I focus on early childhood education, elementary education, reading and literacy, study skills, thematic units, and social skills. Additional services include public speaking, transcript preparation, and more. I look forward to putting my teaching experience and degrees to work for you.

Please contact me with questions or to request services.

You can also contact Melissa, The Reading Coach at

407-712-4368

 

Review of “The Smart Kid’s Guide To” Books

One of the issues I sometimes see when working with clients, and saw when teaching kindergarten, is nonverbal and social skill weaknesses.

Social skills are largely based upon nonverbal understanding and hidden societal rules.

These skills and concepts may be difficult for children who have varying exceptionalities or who are English language learners. Social and nonverbal communication skills can help you make friends or cause you to be alienated from potential friends.

That’s why it’s extremely important for kids to have practice with social skills and learn how to understand nonverbal communication cues in their culture as well as when getting to know people from cultures outside of the child’s culture.

I recently happened upon a fantastic set of books which I find really help with nonverbal communication and social awareness. The “Smart Kid’s Guide To” series contains explicit instruction, examples, scripts for practice, and has photographs to assist in understanding.

 

I highly encourage tutors, teachers, and parents to use these books in conjunction with everyday situations to help children understand how society expects them to behave and how to read situations, then respond in a socially appropriate way.

 

 

Using one example script per day can open up a dialog for how to respond to others as well as how responses may vary, yet still be socially acceptable. This is also a great way to foster emotional learning and empathy.

 

It’s okay to be different than someone else, have different interests, and to prefer time on your own. It’s also a good idea to understand social cues so we can respond in a useful way so we can make connections when we want to and grow our village of support. Our kids need that, too, and these books help tremendously.

Teaching Customer Service Skills

Many of my clients who leave public school to homeschool have told me there is less life skills education in their public schools as STEM and other ideals take over.

I have nothing against STEM, focusing on core academics, and other educational philosophies such as these. However, I see the issue with students graduating without life skills such as cooking, money management, and preparation for the workforce. 

It has become necessary for parents to make sure their children learn life skills so they will succeed in adulthood.

 

Teaching customer service skills is a great place to begin. Encourage role-playing games when children are young. Move on to yard sales and other odd jobs. Eventually, teens will be able to hold their own part-time job and practice consistently in a real-world setting.

Skill: Patience and Calm

Encourage children to handle disappointment and rudeness with calm and patience. Practice how to react when someone insults you in a work setting and how to handle this stress. Getting a supervisor or excusing oneself for a moment then coming back with a solution may help.

Skill: Compromise

Have your children practice finding compromises. Give them examples of situations they may encounter and ask how they think these issues ought to be handled, especially when a customer is irritated due to a long wait or poor service prior to meeting you.

Skill: Make It Right

Consider ways to solve customer unhappiness due to mistakes by the business or a delay in products or services. Practice scenarios which put your children in the position of a manager who is dealing with an employee’s mistake and must smooth things over with a customer.

Skill: Communication

After sitting in school and asking for permission to answer questions or go to the bathroom, students are often not prepared for communication and decision-making with a variety of customers with different ages, abilities, and needs. Practicing effective communication, including communicating with those who have special needs, is paramount to customer service success. Learn about varying needs, how to successfully communicate even if that means learning American Sign Language or finding an interpreter.

Skill: Time Management

Those who work in service and retail industries must be able to start and stop projects, change gears, then get back to the projects. Sometimes stocking has to happen, yet there is a line of customers to be checked out. It is important to prioritize, work quickly, and stay focused on each task while remembering the rest of the “To Do” list for the day. The ability to multi-task is highly important.

Skill: Strong Work Ethic

Working is not easy. Working in a field which includes customer service adds to the potential stress. Many times frustration makes people want to quit. It is important to teach our children to work through the stress, take breaks when needed, and help co-workers when they need a break. With support of co-workers and resilience, tough situations won’t keep our children from sticking with a job. Instead of quitting the first time things get tough, they will persevere and learn coping skills which will help them in all facets of life.

Whether we homeschool, unschool, or choose brick and mortar schools, customer service skills are necessary skills for our children to learn. We may have to work on these skills at home, then encourage our teens to get jobs. Early practice of these skills sets our children up for success in adulthood.

Manatees at Blue Spring in Florida!

 

Every year my family takes at least one trip to view the manatees in residence during the cold

months in Orange City, Florida at Blue Spring State Park. When weather gets cold (okay, not as

cold as up north, but cold for Florida) manatees like to be in the warm spring water.

 

Sometimes the manatee count goes upwards of 200. That’s right, hundreds of manatees, and

their adorable babies, all in one spring area.

 

Can you tell we LOVE manatees?!

 

I highly encourage you to visit Blue Spring State Park for other events as well. We have attended

ranger walks to see fireflies and other animals. At certain times during the year you can snorkel

or canoe. Check with the rangers to find out which activities are available during your visit.

 

You may see alligators, turtles, tons of fish, otters, turkeys, owls, and more!

 

Stay for a day or camp overnight, just be sure to check in advance for events, campsite

availability, etc. The park does reach capacity quickly on weekends, holidays and special event

dates.

Make sure you check out the playground, cafe, and the historic Thursby House.

Check out the Blue Spring website and webcam link for more info.